World of Books
Reviews and Complaints

I have requested a refund but nobody has contacted me. I supplied the Royal Mail reference but am still £11 out of pocket. Please refund my money.

I couldn't get through to speak to a person! Each time I phoned, I either got, 'We're not accepting calls due to Covid,' or 'Use email.' Extremely frustrating!

I emailed either my IF codes.

I thought I had given all the information needed but got an email back asking for more details! This is extremely frustrating!

Were pleased to confirm that your trade (US_112****) is complete and the payment $96.04 is being sent via check. Please allow up to 7 working days for it to arrive.

The check will be issued under the name SellBackYourBook Inc the U.S. company name of World of Books.

This payment was never received; there is no way to contact this company directly.

Absolute beginners BANJO. NO CD.

DID NOT SAY IN YOUR ADVERTISING THAT THE CD WAS MISSING. Not complaining just disappointed. Maybe just a mix up whoops. Fair enough.

Just let me know please. If cd available please send it to me.

Otherwise I am very satisfied and happy with everything I have bought from you.

I was hoping for a simple answer about books that do not have a barcode or ISBN . Nothing has been resolved just a recorded message which was if no help . I wanted to speak with a human being!

These people claim that some of your books are 'water damaged, mouldy' or otherwise unsuitable, and dock the payment accordingly. This happened with some books that I knew were in perfect condition, so it's just their way of making more money out of the seller.

Their standard response is signed by a 'customer service hero', which is not at all appropriate. I'll never buy from or sell to WOB again.--

I have just received an email to say that one of my books was not received. This was a large times Atlas of the world.

It was 100% in the box and when Ive tried to contact them to dispute the fact that theyre saying it wasnt in the box Ive not been able to get through. Its not a lot of money that theyre giving me, its the principle that Im really annoyed about.

Hi, I bought several DVDs from you! Now they are in Danish customs and they wanted 193 Danish kroner, I have bought books before without any problems, they have been in customs but sent on.

So I don't know if there is anything to do in this situation?? Kind regards Mette Norre

A confounding treachery that smells strongly of crap. Their inability to initially restrict their delivery service to previously regular clientele felt rude and isolating for no apparent reason.

Secondly, their continued act of stonewalling, with an obsolete answering machine message that informed the caller about a covid lockdown was both off putting and embarrassing. Really disappointed.

I sent a number of books via DPD on 20/04/2026 under Trade Number 07289****. I have not received acknowledgement either from DPD or from yourselves.

I ordered 3 books, it took quite a while for 1 to come, then when I went to check on the other 2 saw that they were supposedly delivered and handed to the individual. Im the only one who lives here and have no immediate neighbors.

The 1 I got was the least expensive, when I called cust service I found they do not answer phones.

I am trying to either get the books or a refund! Not easy to deal with

4 books ordered & delivery date confirmed. Only 3 books arrived.

Unable to have sensible contact with WOB bot to progress. No way to contact a human therefore left in limbo as to whether the book was to arrive to meet birthday as it was a gift. After involvement of pissedconsumer.com I received 2 delivery dates on the first date my book arrived, No idea is a second book will arrive.

Dont care & wont do further business again with WOB. The time I spent trying to resolve I could have gone to my local town bookshop & purchased the book.