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Contact World of Books Customer Service

How to Reach a Person at World of Books

Verified Contact Information

Customer Service:

  • +44 190 350 7544
Send Message

Business Customer Service:

wholesale@worldofbooks.com

Customer Service:

support@worldofrarebooks.com
Old and Rare Books section
customerservice@wob.com
customerservice@worldofbooks.com

Legal:

marketing@wob.com

Media:

marketing@worldofbooks.com
Marketing Inquiries
info@worldofrarebooks.com
Old and Rare Books section
data@worldofbooks.com

World of Books Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular World of Books Phone Number
+44 190 350 7544
Average Hold Time
More than 30 min
Most Popular World of Books Email Address
customerservice@worldofbooks.com
World of Books Live Agent Availability
44% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
World of Books Customer Service Rating
1 out of 5
View full overview

How to Contact World of Books?

The main World of Books phone number is 01903-507-544. Dial it if you want to order certain books, music albums, video games, or other goods from the online store catalog by phone. Also, call the above-mentioned line if you have general questions about the company products. Before dialing the World of Books contact, prepare all the necessary information in advance to get a more meaningful answer from the customer care representative.

If you cannot reach the above-mentioned World of Books contact or prefer a written way of communication rather than solving issues by phone, send a letter with your questions or requests to support@worldofrarebooks.com or info@worldofrarebooks.com. If you need additional information regarding Terms & Conditions, apply to the specialist at marketing@wob.com. With the Privacy Policy-related questions apply to the specialist at the following World of Books email: data@worldofbooks.com. With questions related to wholesale, apply to wholesale@worldofbooks.com.

The World of Books headquarters is located at World of Books, Mulberry House, Woods Way, Goring-by-Sea, West Sussex, BN12 4QY United Kingdom. Use it if you need to meet with one of the company representatives to discuss certain corporate-related issues. If you are not well-versed in the area where the main office is located, familiarize yourself with the World of Books address marked on Google Maps after going to the “Get directions” hyperlink of the “About” block of the LinkedIn page.

The company customer service representative's hours are Monday through Friday from 9 a.m. to 5 p.m. BST/UK time zone. However, they may change over time. So, check the actual information about it on the company website.

PissedConsumer Club

Contact Information

World of Books Website:

World of Books Help Center:

Corporate Office Address:

World of Books
Mulberry House, Woods Way
West Sussex BN12 4QY
United Kingdom

How Customers Rate World of Books Support?

1.0 / 5
Poor

Based on 871 calls to World of Books customer support through PissedConsumer.com and 1 survey response.

Total Calls
871
Issues Resolved
2%

Why Customers Call World of Books?

Top Reasons of Customers Calls

  • Shipping and Delivery 32%
  • Customer Inquiries & Issues 32%
  • Request for Information 12%
  • Product/ Service 8%
  • Return/ Replace 4%
  • Payments and Charges 3%
  • Refund 3%
  • Account 2%
  • Activation/ Cancellation 2%
  • Staff <1%
  • Cards <1%

Shipping and Delivery

32%
  • "Item not delivered"
  • "Wrong book delivered"
  • "Order delivery address is incomplete"

Customer Inquiries & Issues

32%
  • "Sent wrong book and order ID i was sent is wrong"
  • "Book in awful condition"
  • "Collection"

Request for Information

12%
  • "Trust pilot review and and email from you asking me to contact you"
  • "Confirm a collection of books from my charity shop"
  • "Help needed"

Product/ Service

8%
  • "Failed collection of books"
  • "Failed collection by DPD second attempt"
  • "I have received my book damaged"

Return/ Replace

4%
  • "Change name and address on order"
  • "Book return"
  • "Change delivery address"

Payments and Charges

3%
  • "Payment"
  • "I haven't been paid"
  • "Waiting on payment Trade ID 115****"

Refund

3%
  • "Refund status"
  • "Wanting to see if my refund is being processed"
  • "Refund"

Account

2%
  • "I got an email saying I'd ordered a book. I haven't. Money's been taken from my account. Please call me straightaway"
  • "Got locked out of account"
  • "Issues with my trading account and access"

Activation/ Cancellation

2%
  • "I cancelled an order WOB169702****131 within SECONDS of placing the order and was promised a refund. Now u say it is packed and out for delivery"
  • "Cancel subscription"
  • "Cancel one book"

Staff

<1%
  • "Cu service"
  • "Customer service, wrong books delivered two times"
  • "To complain about service and refund"

Cards

<1%
  • "You have declined my order but the bank says my card is ok"
  • "Keeps declining card payment"
  • "Card charging attempts"

Compare World of Books Customer Service To

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