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World of Books

World of Books Reviews

www.worldofbooks.com
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World of Books Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

World of Books has a 2.3 star rating from 193 reviews and 12% would recommend. Consumers are mostly dissatisfied, citing poor communication, delivery and refund issues in World of Books reviews.

Key Takeaways for Future Customers

  • Expect cheap books and a wide selection but check condition before buying.
  • Prepare for limited phone support; use email and allow extra time for refunds.
  • Consider delivery risk and verify billing and postage details.

Negative Feedback / Risk Areas

  • Frequent customer complaints about nonexistent customer service and unreachable phone numbers.
  • Common issues with missing items, damaged books, delayed delivery and refund problems.
  • Billing, exchange and refund processes reported as problematic.

Positive Feedback

Many note low prices, easy online shopping and occasional quick resolution when reached.

View full overview ›

Media from reviews

World of Books - Complaint
World of Books - Incomplete books supplied. Some books with missing or torn pages.World of Books - Incomplete books supplied. Some books with missing or torn... - Image 2World of Books - Incomplete books supplied. Some books with missing or torn... - Image 3World of Books - Incomplete books supplied. Some books with missing or torn... - Image 4World of Books - I hate a book coverWorld of Books - I hate a book cover - Image 2
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book books order service customer number email customer service wob delivery
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Joan G Vzj
map-marker Sheffield, England

I am trying to complete our conversation as usually my daughter Helen McLaren orders for me.

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Usually an excellent service, but I am 93 and currently far from well. I am trying to do something for myself without pestering my daughter, who is away at present.

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Mfon A Snf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incomplete books supplied. Some books with missing or torn pages.

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Contacted the company first

The reviewer tried to contact the company before posting this review.

World of Books - Incomplete books supplied. Some books with missing or torn pages.
World of Books - Incomplete books supplied. Some books with missing or torn... - Image 2
World of Books - Incomplete books supplied. Some books with missing or torn... - Image 3
World of Books - Incomplete books supplied. Some books with missing or torn... - Image 4

I ordered about 7 books. Three of the books came with torn/missing pages.

Example below. I want to return the books for my refund.

Loss:
$35
Cons:
  • None i can think of
  • Not commuted to customer

Preferred solution: Full refund

User's recommendation: Not recommended

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Patricia B Cqe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Twickenham, Richmond Upon Thames

I hate a book cover

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Dislikes the bendy synthetic book cover; prefers cloth or stiff-board covers.
  • - Concerns about plastic harming the environment and oceans.
World of Books - I hate a book cover
World of Books - I hate a book cover - Image 2
World of Books - I hate a book cover - Image 3
World of Books - I hate a book cover - Image 4
World of Books - I hate a book cover - Image 5

I hate the bendy synthetic cover to the book Mary Oliver would hate it too I think as a Nature lover like myself..I love Books and poetry but I love cloth or stiff board covers as have been used for aeons since invented before that vellum was used animal skins and before that carving or writing on stone or wood. Plastic is ruining the natural world especially the oceans . Maybe WOB can enlighten me as to what was used to make this awful book cover?

Cons:
  • Not any until got this bendy covered book

Preferred solution: To not sell books that have synthetic bendy covers

User's recommendation: Please object to stiff bendy synthetic book covers

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David L Olo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Seller misrepresents its items

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World of Books - Seller misrepresents its items

Our experience with World of Books Second Sale has been consistently bad across multiple orders. They regularly list items in far better condition than what they actually send.

The most recent purchase arrived scratched, blemished, and completely unusable the moment we opened it.

Customer service is no better. Every time weve reported an issue even when we did so within just a few days we received the same empty, dismissive response. Its not a policy window problem. Its a seller who refuses to take responsibility for their own misrepresentation, no matter how quickly you report it.

To make things worse, we even tried contacting them through the link on their own website.

That link led to a page that wasnt available. That alone tells you everything you need to know about how seriously they take customer concerns.

After several experiences like this, were done.

This seller avoids accountability, provides inaccurate listings, and offers no meaningful support when problems arise. At this point, external reviews are the only way to warn customers who havent yet learned how this seller actually operates.

User's recommendation: Beware when you see "Second Sale" alongside the name "World of Books"

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Resolved
Giselle G Eud

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker National City, California

Resolved: Can I get a full refund for a...

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Updated by user Aug 21, 2026

Company fixed the issue and I have been provided with full refund.

Original review Aug 21, 2026

Can I get a full refund for a laboratory investigation book? It was in good condition when I got the delivery.

Pros:
  • Have a good cost for books
Cons:
  • Send the wrong book

Preferred solution: Full refund

User's recommendation: To look at the book you ordered if it wasn’t in good condition when it said it was online

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Resolved
Lynda A Tdx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burlington, North Carolina

Resolved: Payment for books never received

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AI Highlights
  • - Trade US_112**** is complete; $96.04 will be sent by check.
  • - Delivery may take up to 7 days; the check is issued by the US company World of Books.
Updated by user Aug 31, 2026

Company fixed the issue and I have been provided with full refund. Payment for books received. Be persistent.

Original review Aug 05, 2026

Were pleased to confirm that your trade (US_112****) is complete and the payment $96.04 is being sent via check. Please allow up to 7 working days for it to arrive.

The check will be issued under the name SellBackYourBook Inc the U.S. company name of World of Books.

This payment was never received; there is no way to contact this company directly.

Loss:
$96
Cons:
  • Customer service is nonexistent

Preferred solution: Full refund

User's recommendation: Do not sell your books to World of Books!

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Heather A Rra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chichester, West Sussex

Awful condition of books

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - One book had food particles on every page and bent corners.
  • - A replacement arrived worse than the first; refund promised but not fulfilled.

looked at the books is just awful for paying for very good copies. you would expect a decent copy, not at all.

one had food particles all over the corner on every page bent. The other book looked like it had been bent in several places.

I asked for a refund, they said they would send new books out in better condition. well, only one has turned up and is worse than the first one.

Loss:
$7
Cons:
  • Lot

Preferred solution: I want what I paid for 2 books in very good condition

User's recommendation: None

View full review
claire s Osm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No items received and wrong number advertised to call

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Contacted the company first

The reviewer tried to contact the company before posting this review.

Send the items paid for and advertise the correct contact number . I emailed and it kept theres a problem try 24 hours later

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Pierre-Emmanuel K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Status of my order unknown for couple of weeks

Contacted the company first

The reviewer tried to contact the company before posting this review.

I ordered a textbook for my marketing class on August 24th and today we are September 16th No feedback about my order since then, impossible to contact the customer service and I have no idea where is the book I ordered. A huge lack of communication which is very disappointing.

Loss:
$33

Preferred solution: Deliver product or service ordered

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Martin H Ama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stourbridge, Dudley

Customer Service

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Fast service and good products.
  • - Difficult to contact; no phone support and emails seemed unread.
  • - Customer service rated 1 star.

I have purchased several books and CDs from this company. Fast service.

Good products. But trying to contact them and talk to them has, on this, my first attempt, been a poor experience.

No telephone service available and when I got an email reply it was as if the sender hadn't actually read my email.

On service and products I rate World of Books 10/10. But based on my recent experience with customer service, I would give them just one star in this department.

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Peggy S Ncs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

I needed to change my delivery address...

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Contacted the company first

The reviewer tried to contact the company before posting this review.

I needed to change my delivery address but am so frustrated trying to find out how to do it that I just want to cancel my order, please.

Peggy Scott

512418****

Preferred solution: Full refund

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Resolved
John D Ikn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glasgow, Glasgow City

Resolved: Worlds of Books

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The charity has sold CDs before.
  • - Part of my order was damaged in storage; communication was difficult, but a replacement is on its way.
Updated by user Sep 25, 2026

Company fixed the issue and I have been provided with product replacement. Emailed customer service and received an apology.

Replacement item received within 2-3 days. Contact customer service by email.

Original review Sep 10, 2026

This is a charity organisation the specialize in buying and selling used books, music & cds etc to save them from being dumped or sent to landfill. I have bought many cds from them without problem.

On this occasion part of my order was not able to be delivered as it was damaged in storage. I had a problem communicating by phone and email to discuss a replacement.

This matter is now resolved and my replacement is already on its way.

Thank you.

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Hanet R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmonton, Enfield

Didn’t get an email to say when the books were arriving

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Contacted the company first

The reviewer tried to contact the company before posting this review.

My order no is #9KVGHMNMG. I haven't received an email to say when my books will be arriving, and I'm travelling next week.

Could you let me know as soon as possible? Thank you.

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Mn D Cka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Camden, Camden

Please stop using DPD for collections,...

Contacted the company first

The reviewer tried to contact the company before posting this review.

Please stop using DPD for collections, as I have lost 2 days of my life waiting for them to pick up, only to be told by the driver lies that there was nothing to collect. I am going to offer to take my wife's books to Oxfam, no mean feat for this elderly pensioner, instead of wasting any more time with DPD.

Loss:
$1000
Pros:
  • Nice idea
Cons:
  • Poorly executed because of the choice of courier compa

Preferred solution: The parcel of books collected

User's recommendation: Don’t use wob until they allow a different courier company for collections

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Deborah n Ret

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hereford, Herefordshire

Lost payment eventually returned , Talked to real person on email!

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Contacted the company first

The reviewer tried to contact the company before posting this review.

make yourselves more readily contactable! I had to dig up an ancient e mail to find a contact person.

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Patricia B Cqe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Twickenham, Richmond Upon Thames

I have read quite a lot of books bought from World of books often cheaper than from shops etc I bought a new book by Mary Oliver of her Journals it has horrible plastic bendy cove she would have hated

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The book is loved, but the plastic cover is cheap and flimsy.
  • - The author would prefer natural materials and environmental care.

I love the book by Mary Oliver but it has horrible synthetic cover plastic bendy wont blue flat as a book should unless open As a nature lover she would have hated it as do I . I know trees must be used for most books or cotton and vellum and there is more reluctance to use them due to conservation and environmental reasons but books have been crucial for education and enlightenment in civilisation the trees are continuing to exist as books and covers and furniture for mankind for aeons..

User's recommendation: Continue to buy from WOB but object to synthetic covers ..

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