World of Books Reviews
World of Books Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
World of Books has a 2.3 star rating from 193 reviews and 12% would recommend. Consumers are mostly dissatisfied, citing poor communication, delivery and refund issues in World of Books reviews.
Key Takeaways for Future Customers
- Expect cheap books and a wide selection but check condition before buying.
- Prepare for limited phone support; use email and allow extra time for refunds.
- Consider delivery risk and verify billing and postage details.
Negative Feedback / Risk Areas
- Frequent customer complaints about nonexistent customer service and unreachable phone numbers.
- Common issues with missing items, damaged books, delayed delivery and refund problems.
- Billing, exchange and refund processes reported as problematic.
Positive Feedback
Many note low prices, easy online shopping and occasional quick resolution when reached.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
World of Books has a 2.3 star rating from 193 reviews and 12% would recommend. Consumers are mostly dissatisfied, citing poor communication, delivery and refund issues in World of Books reviews.
Key Takeaways for Future Customers
- Expect cheap books and a wide selection but check condition before buying.
- Prepare for limited phone support; use email and allow extra time for refunds.
- Consider delivery risk and verify billing and postage details.
Negative Feedback / Risk Areas
- Frequent customer complaints about nonexistent customer service and unreachable phone numbers.
- Common issues with missing items, damaged books, delayed delivery and refund problems.
- Billing, exchange and refund processes reported as problematic.
Positive Feedback
Many note low prices, easy online shopping and occasional quick resolution when reached.
Media from reviews





I am trying to complete our conversation as usually my daughter Helen McLaren orders for me.
The reviewer tried to contact the company before posting this review.
Usually an excellent service, but I am 93 and currently far from well. I am trying to do something for myself without pestering my daughter, who is away at present.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncomplete books supplied. Some books with missing or torn pages.
The reviewer tried to contact the company before posting this review.
I ordered about 7 books. Three of the books came with torn/missing pages.
Example below. I want to return the books for my refund.
- None i can think of
- Not commuted to customer
Preferred solution: Full refund
User's recommendation: Not recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I hate a book cover
The reviewer tried to contact the company before posting this review.
- - Dislikes the bendy synthetic book cover; prefers cloth or stiff-board covers.
- - Concerns about plastic harming the environment and oceans.
I hate the bendy synthetic cover to the book Mary Oliver would hate it too I think as a Nature lover like myself..I love Books and poetry but I love cloth or stiff board covers as have been used for aeons since invented before that vellum was used animal skins and before that carving or writing on stone or wood. Plastic is ruining the natural world especially the oceans . Maybe WOB can enlighten me as to what was used to make this awful book cover?
- Not any until got this bendy covered book
Preferred solution: To not sell books that have synthetic bendy covers
User's recommendation: Please object to stiff bendy synthetic book covers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeller misrepresents its items
Our experience with World of Books Second Sale has been consistently bad across multiple orders. They regularly list items in far better condition than what they actually send.
The most recent purchase arrived scratched, blemished, and completely unusable the moment we opened it.
Customer service is no better. Every time weve reported an issue even when we did so within just a few days we received the same empty, dismissive response. Its not a policy window problem. Its a seller who refuses to take responsibility for their own misrepresentation, no matter how quickly you report it.
To make things worse, we even tried contacting them through the link on their own website.
That link led to a page that wasnt available. That alone tells you everything you need to know about how seriously they take customer concerns.
After several experiences like this, were done.
This seller avoids accountability, provides inaccurate listings, and offers no meaningful support when problems arise. At this point, external reviews are the only way to warn customers who havent yet learned how this seller actually operates.
User's recommendation: Beware when you see "Second Sale" alongside the name "World of Books"
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Can I get a full refund for a...
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with full refund.
Can I get a full refund for a laboratory investigation book? It was in good condition when I got the delivery.
- Have a good cost for books
- Send the wrong book
Preferred solution: Full refund
User's recommendation: To look at the book you ordered if it wasn’t in good condition when it said it was online
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Payment for books never received
- - Trade US_112**** is complete; $96.04 will be sent by check.
- - Delivery may take up to 7 days; the check is issued by the US company World of Books.
Company fixed the issue and I have been provided with full refund. Payment for books received. Be persistent.
Were pleased to confirm that your trade (US_112****) is complete and the payment $96.04 is being sent via check. Please allow up to 7 working days for it to arrive.
The check will be issued under the name SellBackYourBook Inc the U.S. company name of World of Books.
This payment was never received; there is no way to contact this company directly.
- Customer service is nonexistent
Preferred solution: Full refund
User's recommendation: Do not sell your books to World of Books!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Awful condition of books
The reviewer tried to contact the company before posting this review.
- - One book had food particles on every page and bent corners.
- - A replacement arrived worse than the first; refund promised but not fulfilled.
looked at the books is just awful for paying for very good copies. you would expect a decent copy, not at all.
one had food particles all over the corner on every page bent. The other book looked like it had been bent in several places.
I asked for a refund, they said they would send new books out in better condition. well, only one has turned up and is worse than the first one.
- Lot
Preferred solution: I want what I paid for 2 books in very good condition
User's recommendation: None
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo items received and wrong number advertised to call
The reviewer tried to contact the company before posting this review.
Send the items paid for and advertise the correct contact number . I emailed and it kept theres a problem try 24 hours later
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Status of my order unknown for couple of weeks
The reviewer tried to contact the company before posting this review.
I ordered a textbook for my marketing class on August 24th and today we are September 16th No feedback about my order since then, impossible to contact the customer service and I have no idea where is the book I ordered. A huge lack of communication which is very disappointing.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Customer Service
The reviewer tried to contact the company before posting this review.
- - Fast service and good products.
- - Difficult to contact; no phone support and emails seemed unread.
- - Customer service rated 1 star.
I have purchased several books and CDs from this company. Fast service.
Good products. But trying to contact them and talk to them has, on this, my first attempt, been a poor experience.
No telephone service available and when I got an email reply it was as if the sender hadn't actually read my email.
On service and products I rate World of Books 10/10. But based on my recent experience with customer service, I would give them just one star in this department.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I needed to change my delivery address...
The reviewer tried to contact the company before posting this review.
I needed to change my delivery address but am so frustrated trying to find out how to do it that I just want to cancel my order, please.
Peggy Scott
512418****
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Worlds of Books
The reviewer tried to contact the company before posting this review.
- - The charity has sold CDs before.
- - Part of my order was damaged in storage; communication was difficult, but a replacement is on its way.
Company fixed the issue and I have been provided with product replacement. Emailed customer service and received an apology.
Replacement item received within 2-3 days. Contact customer service by email.
This is a charity organisation the specialize in buying and selling used books, music & cds etc to save them from being dumped or sent to landfill. I have bought many cds from them without problem.
On this occasion part of my order was not able to be delivered as it was damaged in storage. I had a problem communicating by phone and email to discuss a replacement.
This matter is now resolved and my replacement is already on its way.
Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Didn’t get an email to say when the books were arriving
The reviewer tried to contact the company before posting this review.
My order no is #9KVGHMNMG. I haven't received an email to say when my books will be arriving, and I'm travelling next week.
Could you let me know as soon as possible? Thank you.
E-commerce Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Please stop using DPD for collections,...
The reviewer tried to contact the company before posting this review.
Please stop using DPD for collections, as I have lost 2 days of my life waiting for them to pick up, only to be told by the driver lies that there was nothing to collect. I am going to offer to take my wife's books to Oxfam, no mean feat for this elderly pensioner, instead of wasting any more time with DPD.
- Nice idea
- Poorly executed because of the choice of courier compa
Preferred solution: The parcel of books collected
User's recommendation: Don’t use wob until they allow a different courier company for collections
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lost payment eventually returned , Talked to real person on email!
The reviewer tried to contact the company before posting this review.
make yourselves more readily contactable! I had to dig up an ancient e mail to find a contact person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have read quite a lot of books bought from World of books often cheaper than from shops etc I bought a new book by Mary Oliver of her Journals it has horrible plastic bendy cove she would have hated
The reviewer tried to contact the company before posting this review.
- - The book is loved, but the plastic cover is cheap and flimsy.
- - The author would prefer natural materials and environmental care.
I love the book by Mary Oliver but it has horrible synthetic cover plastic bendy wont blue flat as a book should unless open As a nature lover she would have hated it as do I . I know trees must be used for most books or cotton and vellum and there is more reluctance to use them due to conservation and environmental reasons but books have been crucial for education and enlightenment in civilisation the trees are continuing to exist as books and covers and furniture for mankind for aeons..
User's recommendation: Continue to buy from WOB but object to synthetic covers ..
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