World of Books
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ascot, Windsor And Maidenhead
Great Service
Very Prompt reply to my email regarding Trade issue Sorted so now send my Trade Excellent Service Love WOB
Manchester, England
Nobody there to answer the phone.
Nobody answers the phone. Just tells you to email. The customer service is the worst I have encountered.
Cambridge, Cambridgeshire
Missin book
I am a bit fed up as I ordered a book from you as a guest. The money went out as a PayPal order, and I have not heard anything else from you.
Preferred solution: Deliver product or service ordered
User's recommendation: Dredfull could not even talk to any one
Copenhagen, Capital Region
FURIOUS spent hours trying to get past wob's barrikade of defences to present actually human contact! I communicate with robots called ***, *** and ***. WOB'S refused to let me speak to a huma
ABSOLUTELY FURIOUS AND STEAMING AT WOBs callous disrepect. I was only allowed to communicate with robots - called *** and ***. They would not even answer my question as to whether they were actually human beings!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Haltwhistle, Northumberland
Resolved: Missing pages
World of books apologies for problem sent replacement pages for ones missing. Prompt reply and once I sent photos replacement organised.
Wandsworth, Wandsworth
To make an enquiry about a largecollectopn of sci fi books I want to sell
I am trying to contact a person to enquire about the sale of a large collection of sci fi books please help
Preferred solution: To talk to someone for advice please
User's recommendation: Difficult to co tact a person here
Faringdon, Oxfordshire
Issues with my trading account and access was raised five days ago still no conclusion Phone line not working due to Coronavirus!
Unable to access trading account due to Wof B nor recognising my email address.
Very poor response times from Customer Service
- Good prices for trading books
- Difficult getting any resolution over problems
Preferred solution: My problem sorted out
Sydney, New South Wales
I accidentally put in incorrect address...
I accidentally put in incorrect address on my order. I was sending a retirement book to my dad. The address for delivery should be is ***
Not the Manchester one
Walsall, Walsall
Unanswered emails
I have sent two emails requesting information and the supply of a hand scanner in the last three weeks I have had no reply
Sunderland, Sunderland
Missing trade
I got an email from the phone call, which I used and the issue was sorted.
I then received an email telling me what had happened and that my money was on it's way.
User's recommendation: Useful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maple, Ontario
Sent wrong book then ghosted
I ordered a vintage hardcover book and was sent a kids paperback instead, when I reached out they responded and then disappeared.
DO NOT BUY FROM THIS COMPANY.
User's recommendation: AVOID.
Newry, Newry Mourne And Down
My order
Received the book in very poor condition. Was unable to give it to my granddaughter as a birthday present. Very disappointed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Bromwich, Sandwell
To sell very old books
I wish to speak on the phone with an agent to talk about what details you need in order for me to buy my very old books.
- No cond
Preferred solution: To speak to an agent
User's recommendation: I would like to speak to an agent on the telephone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
I have ordered an item twice, please...
I have ordered an item twice, please cancel
153280****131 thanks.
David Lowndes.
davlow7@***.com.au
User's recommendation: Make it easier to cancel an order, as it is far too difficult!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Barnet, Barnet
Poor service
Don't sell to this company - they don't acknowledge receipt of goods and don't pay out.
Two weeks after collecting my package WoB still had not recorded receipt. There is no facility on its website to query receipt so I had to use PissedConsumer.
I then received a response the following day. Poor service!
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